IT support and infrastructure
Keep your business always on.
One provider for your entire IT. Onsite and remote, 24/7.
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One provider
From the help desk to the data center. No coordinating between three vendors.
Onsite and remote
We show up when showing up is needed. We fix it remotely when it can be fixed remotely.
SLA in writing
Under 24 hours to respond to critical incidents, committed.
Companies that trusted NPC
What we do
Your entire IT, covered.
From the help desk to the data center. Five areas, one accountable team.
- 01
Technical Support & Help Desk
Your operation never stops. Support with SLA and preventive maintenance.
ONSITEREMOTOSLA - 02
Network Infrastructure & Connectivity
Mesh WiFi, structured cabling, VPN and secure end-to-end networks.
MESHVPN - 03
Servers, Systems & Directory
Windows Server, Active Directory, high availability and virtualization.
HAVIRT - 04
Backup, Recovery & Security
Backup, disaster recovery and protection for critical data.
BACKUPDR - 05
Home Automation & IoT
Smart spaces with IoT and integrated access control.
IOTAUTO
Operations center
This is your IT, operated by NPC.
A demonstration of our operations panel. Values are examples, not live metrics.
Uptime · last 30 days
0.00%
Tickets resolved · month
0
Network outages · month
0
full mesh coverage
Critical response time
0h
guaranteed SLA
Sample incident
Disk at 92% on SRV-02, detected and resolved automatically, with no client involvement.
12:03
Detected
12:04
Diagnosed
12:06
Mitigated
12:08
Resolved
How we work
A process built for results.
Clear milestones, constant communication, no runaround.
Rather talk first? +54 9 11 5610 1966 →
- Step 01
Assessment
We survey your infrastructure and understand your operation before touching anything.
- Step 02
Tailored plan
We propose the solution with clear timelines and costs. You decide.
- Step 03
Rollout
We execute with the least possible impact on your day to day.
- Step 04
24/7 support and monitoring
We stay watching over you. We detect and resolve before it becomes a problem.
In numbers
What's behind it.
- 2017
- The year we started
- 13
- Companies that trusted us
- 3
- Bases: CABA, Morón and Quilmes
- 24 h
- Maximum response to critical issues
Why NPC
You are not a ticket number. You are a company with a name, a history and an operation. We treat you that way.
- 2017
- In the market, taking care of company operations across the country.
- <24 h
- Guaranteed response to critical incidents, with SLA.
- Nationwide
- Coverage based in CABA, Morón and Quilmes.
Questions
What people ask us before starting.
Do you cover outside business hours?
Yes. Monitoring runs 24/7 and critical incidents are handled when they happen, not the next business day.
Do you only work in Buenos Aires city?
We are based in CABA, Morón and Quilmes, and we cover the whole country. Remote work has no geographic limit; for onsite visits we coordinate depending on where you are.
Can I hire a single service?
Yes. The five areas can be taken separately. Many clients start with support only and add backup or networking later.
I already have a provider. How does the switch work?
We start with an assessment: we survey what exists before touching anything. The transition is planned so your operation never stops, and all documentation stays with you.
Contact
Ready to stop worrying about your IT?
A person answers, not a bot. No endless forms, no call centers.
+54 9 11 5610 1966 · We reply the same day