IT support for businesses that can’t afford to stop.
Onsite and remote, with an SLA and a real person on the other end. We detect and fix issues before your operation feels them — because when something breaks, every minute costs money.
When support arrives late, you’ve already lost.
A server down, a printer that won’t respond on closing day, a new hire with no access. In most companies, IT only gets noticed when something breaks — and by then people are idle, clients are waiting and revenue is on hold. Reactive, impersonal support — just another ticket in a queue, a call center that doesn’t know your operation — turns every incident into an ordeal. You don’t need another distant vendor: you need someone who knows your infrastructure and actually responds.
What our technical support includes
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Onsite & Remote Support
On location when needed, remote when that’s enough. You choose, we show up.
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Help desk with SLA
Every incident logged, prioritized and with a guaranteed response: under 24 hrs for critical issues.
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Preventive maintenance
We review your infrastructure to fix things before they become a problem.
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Setup & configuration
Workstations, servers and printers ready to produce.
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End-user support
Your people work with peace of mind; we handle the technical side.
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Employee onboarding & offboarding
No security gaps and no forgotten access when people join or leave.
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IT asset inventory
You know what you have, where it is and what condition it’s in.
What this means for your business
Your operation keeps running
Less downtime, less money lost, fewer emergencies.
Predictability
Clear SLA, no surprises: you know when we’ll respond.
Someone who knows you
You don’t repeat your problem to five different operators every time.
Your team focused on its job
IT stops being everyone’s daily headache.
How we get your support started
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Assessment
We learn your infrastructure, your operation and where it hurts today.
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Tailored support plan
We define scope, SLA and priorities. With clear timelines and costs.
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Frictionless onboarding
We take over your IT and document everything, without slowing down your day.
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Ongoing support & monitoring
We stay looking after you. We fix things before they escalate.
What we get asked most
What is a managed help desk?
It’s a single point where your team reports any IT issue and gets a prioritized response. At NPC every request becomes a ticket, is prioritized by impact and resolved under an agreed SLA — onsite or remote.
How fast do you respond to an incident?
We guarantee a response to critical incidents in under 24 hours. Resolution time depends on the complexity of the incident, but you’re never left without an answer.
Do you provide onsite support?
Yes. We have offices in Buenos Aires (CABA, Morón and Quilmes) and provide onsite support in those areas, with remote coverage nationwide.
Do you work with SMBs or only large companies?
Both. We adapt the scope and SLA to an SMB just as well as to a corporation with hundreds of users.
What is an SLA and why does it benefit me?
An SLA (Service Level Agreement) is the written commitment on how long we take to respond and resolve based on criticality. It gives you predictability: you stop depending on goodwill and start having guarantees.
Can I hire support only, or does it have to be all of IT?
You can hire technical support on its own. And if you later want to add networks, servers, backup or automation, we’re a single provider for all your IT.
Do you fix business computers and printers?
Yes. We repair and maintain computers, laptops, printers and workstations — onsite or remotely depending on the case. And with preventive maintenance, we avoid most failures before they happen.
Our office computers are running slow — can you help?
Yes, it’s one of the most common things we solve. We diagnose whether it’s hardware, software, network or something deeper (an overloaded server, for example), fix it, and leave you a plan so it doesn’t happen again.
Ready to stop fighting fires?
Tell us how your IT looks today. We reply fast, no runaround — and a real person answers, not a bot.
Message us on WhatsApp +54 9 11 5705 1550 · we reply the same day